How to make money with ISO 9000 a guide to profitable quality management
The ISO 9000 quality management system is the worldwide standard for improved product quality and customer satisfaction through improved business processes. The Big 3 auto makers, NASA, and thousands of other organizations have developed ISO 9000 systems and received ISO 9000 accreditation. Yet, mos...
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| Format: | Book |
| Language: | English |
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New York, NY
McGraw-Hill
1999
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Table of Contents:
- Managing Quality for Profit
- A Little Accounting
- Organizations and their Cultures
- Quality Policy and Organizational Structure
- Communication
- Planning
- Process Planning
- Puchasing
- Nonconformance and the Cost of Quality
- Corrective Action
- Preventive Action
- Customer Complaints
- Customer Satisfaction
- Competitive Benchmarking
- Training
- Internal Audits
- Management Review