The loyalty effect the hidden force behind growth, profits, and lasting value
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| Main Author: | |
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| Format: | Book |
| Published: |
Boston
Harvard Business School Press
1996
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| Subjects: | |
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| Item Description: | Includes bibiliographical referencel and index |
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| Physical Description: | xii,323p. ill. 25cm |
| ISBN: | 0875844480 |