The loyalty effect the hidden force behind growth, profits, and lasting value
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| Main Author: | |
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| Format: | Book |
| Published: |
Boston
Harvard Business School Press
1996
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| 001 | 35714 | ||
| 003 | MY-KLNDU | ||
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| 020 | 0 | 0 | |a 0875844480 |
| 035 | |a 0000023577 | ||
| 039 | 9 | |y 200910091608 |z VLOAD | |
| 090 | 0 | 0 | |a HF 5415.5 |b R438 1996 |
| 100 | 1 | 0 | |a Reichheld |h Frederick F |
| 245 | 1 | 4 | |a The loyalty effect |b the hidden force behind growth, profits, and lasting value |c Frederick F.Reichheld |
| 260 | 0 | 0 | |a Boston |b Harvard Business School Press |c 1996 |
| 300 | |a xii,323p. |b ill. |c 25cm | ||
| 500 | 0 | 0 | |a Includes bibiliographical referencel and index |
| 650 | 0 | 0 | |a Customer relations |
| 650 | 0 | 0 | |a Consumer satisfaction |
| 650 | 0 | 0 | |a Job Satisfaction |
| 650 | 0 | 0 | |a Labor productivity |
| 650 | 0 | 0 | |a Loyalty |
| 999 | |a vtls000025538 |c 35714 |d 35714 | ||