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|a HF 5415.5
|b M174 1997
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| 100 |
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|a Massnick
|h Forler
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| 245 |
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|a The customer is CEO
|b how to measure what your customers want -and make sure they get it
|c Forler Massnick
|
| 260 |
0 |
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|a New York
|b AMACOM
|c 1997
|
| 300 |
|
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|a xv,239p.
|b ill..
|c 24cm
|
| 500 |
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|a Includes bibliographical references and index
|
| 650 |
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|a Customer services
|z United States
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| 650 |
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|a Consumer satisfaction
|z United States
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