One size fits one Building relationships one customer and one employee at a time
by: HeillhGary

World-class customer satisfaction
by: Barsky
Published: (1995)

Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Handbook of customer satisfaction measurement
by: Hill
Published: (1996)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

The truth about what customers really want
by: Solomon, Michael R.
Published: (2009)

Customer first a strategy quality service
by: Walker
Published: (1990)

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Dealing with customer complaints
by: Williams
Published: (1996)

Consumer behavior An applied approach
by: HannalhNessim

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

The nordstrom way the inside story of America's # 1 customer service company
by: Spector
Published: (1999)

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

Communicating with customers
by: Eunson, Baden
Published: (1995)

What customers value most
by: Brown lhStanley A

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Gower handbook of customer service
Published: (1996)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Getting it right creating customer value for market
by: WeinzimerlhPhilip

The customer success professional's handbook how to thrive in one of the world's fastest growing careers-while driving growth for your company
by: Vaidyanathan, Ashvin 1980, et al.
Published: (2020)

Customer-driven manufacturing
Published: (1997)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

Customers that count how to build living relationships with your most valuable customers
by: Cram, Tony
Published: (2001)

The quality library a guide to staff-driven improvement, better efficiency, and happier customers
by: Laughlin, Sara 1949-
Published: (2008)

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Customer relationship marketing get to know your customers and win their loyalty
by: Stone, Merlin 1948-
Published: (2000)

Customer service skills and concepts for business
by: Lucas
Published: (1996)

Web rules how the Internet is changing the way consumers make choices
by: Murphy, Tom 1953-
Published: (2000)

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Membudayakan penggunaan lestari
Published: (2013)

Membudayakan penggunaan lestari
Published: (2013)

All customers are irrational understanding what they think, what they feel, and what keeps them coming back /
by: Cusick, William J.
Published: (2009)

Consumers and services
by: Gabbott
Published: (1998)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)