APA (7th ed.) Citation

Barsky. (1995). World-class customer satisfaction. Irwin Professional Publishing.

Chicago Style (17th ed.) Citation

Barsky. World-class Customer Satisfaction. London: Irwin Professional Publishing, 1995.

MLA (9th ed.) Citation

Barsky. World-class Customer Satisfaction. Irwin Professional Publishing, 1995.

Warning: These citations may not always be 100% accurate.