World-class customer satisfaction
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| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London
Irwin Professional Publishing
1995
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MARC
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| 035 | |a 0000023581 | ||
| 039 | 9 | |y 200910091608 |z VLOAD | |
| 090 | 0 | 0 | |a HF 5415.5 |b B37 1995 |
| 100 | 1 | 0 | |a Barsky |h Jonathan D |
| 245 | 1 | 0 | |a World-class customer satisfaction |c Jonathan D.Barsky |
| 260 | 0 | 0 | |a London |b Irwin Professional Publishing |c 1995 |
| 300 | |a xviii,229p. |b ill. |c 23cm | ||
| 500 | 0 | 0 | |a Includes index |
| 650 | 0 | 0 | |a Consumer satisfaction |x case studies |
| 650 | 0 | 0 | |a Costumer service |x case studies |
| 999 | |a vtls000025547 |c 35757 |d 35757 | ||