The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

Handbook of customer satisfaction measurement
by: Hill
Published: (1996)

Koleksi piagam pelanggan terbaik 1993
Published: (1993)

One size fits one Building relationships one customer and one employee at a time
by: HeillhGary

Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

Cases in marketing of services an international collection
by: Meidan, Arthur 1936-
Published: (1993)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

Consumers and services
by: Gabbott
Published: (1998)

Strategic marketing management cases
by: Cravens, David W.
Published: (1999)

Strategic marketing management eases
by: CravenslhDavid W.

The best digital marketing campaigns in the world II
by: Ryan, Damian
Published: (2014)

Strategic marketing problems cases and comments
by: KerinlhRoger A.

MORE MARKETING MANAGEMENT CASES IN MALAYSIA
by: Sieh, Mei Ling
Published: (1999)

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

Dealing with customer complaints
by: Williams
Published: (1996)

Customer first a strategy quality service
by: Walker
Published: (1990)

Cases in marketing management / Luiz Moutinho
by: Moutinho, Luiz
Published: (1995)

Principles of marketing
by: Kotler, Philip, et al.
Published: (2014)

Cases in strategic marketing management business strategies in muslim countries
by: Quelch lhJohn A.

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

Marketing real people, real choices
by: Solomon, Michael R., et al.
Published: (2012)

Marketing mistakes and successes
by: HartleylhRobert F

Marketing management knowledge and skills
by: Peter, J. Paul, et al.
Published: (2013)

Marketing challenges Cases and exercises
by: lh

Designing world-class e-learning how IBM,GE,Harvard Business School,and Columbia University are succeeding at e-learning
by: Schank
Published: (2002)

The truth about what customers really want
by: Solomon, Michael R.
Published: (2009)

Psychological consultation and collaboration a casebook
by: lh

The Sarong-Clad Entrepreneur from Maldives Mohamed Moosa
by: Husaini Bin Omar, et al.
Published: (2018)

The customer success professional's handbook how to thrive in one of the world's fastest growing careers-while driving growth for your company
by: Vaidyanathan, Ashvin 1980, et al.
Published: (2020)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Business marketing management B2B
by: Hutt, Michael D., et al.
Published: (2013)

Global marketing and advertising understanding cultural paradoxes
by: Mooij, Marieke K. de 1943-
Published: (1997)

Strategic marketing
by: Cravens
Published: (2000)

Membudayakan penggunaan lestari
Published: (2013)