Keen. (1994). Every manager's guide to information technology: A glossary of key terms and concepts for today's usiness leadre (2nd ed.). Harvard Business School Press.
Chicago Style (17th ed.) CitationKeen. Every Manager's Guide to Information Technology: A Glossary of Key Terms and Concepts for Today's Usiness Leadre. 2nd ed. Boston,Massachusetts: Harvard Business School Press, 1994.
MLA (9th ed.) CitationKeen. Every Manager's Guide to Information Technology: A Glossary of Key Terms and Concepts for Today's Usiness Leadre. 2nd ed. Harvard Business School Press, 1994.
Warning: These citations may not always be 100% accurate.