APA (7th ed.) Citation

Sterne. (1996). Customer service on the Internet: Building relationship,increasing loyalty,and staying competitive. John Wiley.

Chicago Style (17th ed.) Citation

Sterne. Customer Service on the Internet: Building Relationship,increasing Loyalty,and Staying Competitive. New York: John Wiley, 1996.

MLA (9th ed.) Citation

Sterne. Customer Service on the Internet: Building Relationship,increasing Loyalty,and Staying Competitive. John Wiley, 1996.

Warning: These citations may not always be 100% accurate.