Customer service on the Internet building relationship,increasing loyalty,and staying competitive

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Bibliographic Details
Main Author:	Sterne
Format:	Book
Published:	New York John Wiley 1996
Subjects:	Internet (computer network) Internet marketing world wide web (information retrieval system) Customer services > Telecomunication systems
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245	1	0	\|a Customer service on the Internet \|b building relationship,increasing loyalty,and staying competitive \|c Jim Sterne
260	0	0	\|a New York \|b John Wiley \|c 1996
300			\|a xiv,326p. \|b ill. \|c 23cm
650	0	0	\|a Internet (computer network)
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