D'Cruz, E. M. (2006). Staff and service management. Golden Books Centre.
Chicago Style (17th ed.) CitationD'Cruz, E. M. Staff and Service Management. Petaling Jaya, Selangor: Golden Books Centre, 2006.
MLA (9th ed.) CitationD'Cruz, E. M. Staff and Service Management. Golden Books Centre, 2006.
Warning: These citations may not always be 100% accurate.