APA (7th ed.) Citation

Fleming & Asplund. (2007). Human sigma: Managing the employee-customer encounter. Gallup Press.

Chicago Style (17th ed.) Citation

Fleming and Asplund. Human Sigma: Managing the Employee-customer Encounter. New York: Gallup Press, 2007.

MLA (9th ed.) Citation

Fleming and Asplund. Human Sigma: Managing the Employee-customer Encounter. Gallup Press, 2007.

Warning: These citations may not always be 100% accurate.