Human sigma managing the employee-customer encounter
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| Format: | Book |
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New York
Gallup Press
c2007.
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|---|---|---|---|
| 001 | 38652 | ||
| 003 | MY-KLNDU | ||
| 005 | 20241218091623.0 | ||
| 020 | 0 | 0 | |a 9781595620163 (alk. paper) |
| 035 | |a 0000031316 | ||
| 039 | 9 | |a 200911181317 |b VLOAD |c 200911181114 |d VLOAD |y 200910091640 |z VLOAD | |
| 090 | 0 | 0 | |a HF5415.5 |b .F58 2007 |
| 100 | 1 | 0 | |a Fleming |h John Howland |
| 245 | 1 | 0 | |a Human sigma |b managing the employee-customer encounter |c John H. Fleming, Jim Asplund |
| 260 | 0 | 0 | |a New York |b Gallup Press |c c2007. |
| 300 | |a 313p. |b ill. |c 24cm. | ||
| 504 | 0 | 0 | |a Includes bibliographical references. |
| 591 | |a 0000002094 |b 07/05/08 |c 0200-07 |d 1 |e RM99.9 |f 1 |g 99.9 |h KOPERASI KEDAIBUKU UNIVERSITI MALAYA BER | ||
| 592 | |a B0805210146 |b 19/03/09 |c RM89.9 |d 1 |e 89.9 | ||
| 650 | 0 | 0 | |a Customer relations. |
| 650 | 0 | 0 | |a Consumer satisfaction. |
| 650 | 0 | 0 | |a Sales management. |
| 700 | 1 | 1 | |a Asplund |h Jim |
| 999 | |a vtls000028605 |c 38652 |d 38652 | ||