Prinsip pemasaran teori & praktikal
Published: (2002)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Sales and key account management
by: Blythe
Published: (2005)

Market-driven management Using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E.
Published: (1994)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld
Published: (1996)

Cloose to the customer 25 management tips from the other side of the counter
by: DonnellylhJames H.

Buying styles simple lessons in selling the way your customer buys /
by: Wilkinson, Michael, 1957-
Published: (2009)

All customers are irrational understanding what they think, what they feel, and what keeps them coming back /
by: Cusick, William J.
Published: (2009)

Koleksi piagam pelanggan terbaik 1993
Published: (1993)

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Creating the customer-driven car company
by: Ludvigsen
Published: (1996)

The soul of the new consumer authenticity what we buy and why in the new economy
by: Lewis
Published: (2000)

Creating customer delight the how and why of CRM
by: Seth 1958-
Published: (2005)

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

Principles of customer relationship management
by: Baran 1945-
Published: (2008)

Consumers
by: Arnould lhEric J.

Consumer behavior buying, having and being
by: Solomon
Published: (2007)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt
Published: (2009)

Organizational behavior improving performance and commitment in the workplace
by: Colquitt, Jason, et al.
Published: (2013)

Sucessful global account management key strategies and tools for managing global customers
by: Wilson
Published: (2002)

Consumer behavior and marketing strategy
by: Peter lhJ. Paul

Consumer behavior
by: SchiffmanlhLeon G.
Published: (2000)

Implementing CRM from technology to knowledge
by: Finnegan
Published: (2007)

101 activities for delivering knock your socks off service
by: Thomas, Ann, 1951-
Published: (2009)

The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
by: ThompsonlhHarvey
Published: (2000)

Store wars the battle for midspace and shelfspace
by: Corstjens lhJudy

Consumer behaviour
by: Blythe, Jim
Published: (2008)

Cross-cultural marketing theory, practice and relevance
by: Burton, Dawn, 1961-
Published: (2009)

Consumer behaviour and mangerial decision making
by: KandeslhFrank R.

Loyaty.Com customer relationship management in the new era of internet marketing
by: Newell lhFrederick

Always on advertising, marketing and media in an era of consumer control /
by: Vollmer, Christopher
Published: (2008)

Advertising and promotion in "new" Asia
Published: (2009)

World-class customer satisfaction
by: Barsky
Published: (1995)

The soul of the new consumer uthenticity what we buy and why in the new economy
by: Lewis Dr.lhDavid

Super service Seven keys to delivering...they don't deserve it
by: GeelhJeff

Customer-driven manufacturing
Published: (1997)