Goetsch, D. L., & Davis, S. (2003). Quality management: Introduction to total quality management for production, processing, and services (Fourth edition, international edition.). Prentice Hall / Pearson Education International.
Chicago Style (17th ed.) CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. Fourth edition, international edition. Upper Saddler River, NJ: Prentice Hall / Pearson Education International, 2003.
MLA (9th ed.) CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. Fourth edition, international edition. Prentice Hall / Pearson Education International, 2003.