Quality management introduction to total quality management for production, processing, and services
A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddler River, NJ
Prentice Hall / Pearson Education International
[2003]
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| Edition: | Fourth edition, international edition |
| Subjects: | |
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| 090 | |a HD 62.15 |b .G64 2003 | ||
| 100 | 1 | |a Goetsch, David L. |e author | |
| 245 | 1 | 0 | |a Quality management |b introduction to total quality management for production, processing, and services |c David L. Goetsch, Stanley B. Davis |
| 250 | |a Fourth edition, international edition | ||
| 264 | 1 | |a Upper Saddler River, NJ |b Prentice Hall / Pearson Education International |c [2003] | |
| 264 | 4 | |c ©2003 | |
| 300 | |a xviii, 858 pages |b illustrations |c 24 cm | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 400 | 0 | |a David L. Goetsch | |
| 504 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Part I: Philosophy and concepts -- The total quality approach to quality management -- Quality and global competitiveness -- Strategic management : planning and execution -- Quality management and ethics -- Partnering and strategic alliances -- Quality culture -- Customer satisfaction and retention -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Communication and interpersonal relations -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality : the relationship -- Part II: Tools and techniques -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment (QFD) -- Optimizing and controlling processes through statistical process control (SPC) -- Continual improvement -- Benchmarking -- Just-in-time manufacturing (JIT) -- Implementing total quality management. | |
| 520 | |a A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. | ||
| 650 | 0 | |a Total quality management | |
| 700 | 1 | |a Davis, Stanley |d 1931- |e author | |
| 999 | |a vtls000029677 |c 39508 |d 39508 | ||