Quality management introduction to total quality management for production, processing, and services
A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddler River, NJ
Prentice Hall / Pearson Education International
[2003]
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| Edition: | Fourth edition, international edition |
| Subjects: | |
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Table of Contents:
- Part I: Philosophy and concepts
- The total quality approach to quality management
- Quality and global competitiveness
- Strategic management : planning and execution
- Quality management and ethics
- Partnering and strategic alliances
- Quality culture
- Customer satisfaction and retention
- Employee empowerment
- Leadership and change
- Team building and teamwork
- Communication and interpersonal relations
- Education and training
- Overcoming politics, negativity, and conflict in the workplace
- ISO 9000 and total quality : the relationship
- Part II: Tools and techniques
- Overview of total quality tools
- Problem solving and decision making
- Quality function deployment (QFD)
- Optimizing and controlling processes through statistical process control (SPC)
- Continual improvement
- Benchmarking
- Just-in-time manufacturing (JIT)
- Implementing total quality management.