The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
by: ThompsonlhHarvey
Published: (2000)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Communicating with customers
by: Eunson, Baden
Published: (1995)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

Front office management and operations
Published: (1996)

Super service Seven keys to delivering...they don't deserve it
by: GeelhJeff

Professional management of housekeeping operations
by: Martin
Published: (1998)

Hotel operations management
by: Hayes
Published: (2005)

Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

Rules and regulations governing maternity hospitals and homes ... September, 1922
by: California. State Board of Charities and Corrections
Published: (2008)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Implementing CRM from technology to knowledge
by: Finnegan
Published: (2007)

101 activities for delivering knock your socks off service
by: Thomas, Ann, 1951-
Published: (2009)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.

Housekeeping management
by: Casado, Matt A., 1937-
Published: (2000)

Customer care how to create an effective customer focus
by: Cook
Published: (2000)

Introduction to hospitality industry
by: Powers
Published: (1999)

Managing customer service
by: HayeslhJenny

Service marketing
by: Rust
Published: (1996)

Services marketing
by: KurtzlhDavid L.

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Strauss and Mayer's emergency department management
Published: (2014)

PC & help desk support the view from down under
by: Rogers
Published: (1997)

Check-in checkout
by: Vallen
Published: (1996)

Best impressions in hospitality
by: Michael lhAngie

The experience economy work is theatre & every business a stage
by: Pine
Published: (1999)

Hospitality sales a marketing approach
by: Shaw, Margaret 1949-
Published: (1999)

Dimensions of the hospitality industry An introduction
by: DittmerlhPaul R.

Services management the new paradigm in hospitality
by: Kandampully
Published: (2006)

Introduction to hospitality
by: Walker
Published: (1999)

Marketing leadership in hospitality foundations and practices
by: Lewis
Published: (1999)

A treatise on health management
by: MOHAPATRA SC, et al.
Published: (2016)

Gower handbook of customer service
Published: (1996)

Consumers and services
by: Gabbott
Published: (1998)