APA (7th ed.) Citation

Finnegan & Willcocks. (2007). Implementing CRM: From technology to knowledge. John Wiley & Sons Ltd.

Chicago Style (17th ed.) Citation

Finnegan and Willcocks. Implementing CRM: From Technology to Knowledge. England: John Wiley & Sons Ltd, 2007.

MLA (9th ed.) Citation

Finnegan and Willcocks. Implementing CRM: From Technology to Knowledge. John Wiley & Sons Ltd, 2007.

Warning: These citations may not always be 100% accurate.