101 activities for delivering knock your socks off service
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
American Management Association,
c2009.
|
| Subjects: | |
| Online Access: | NetLibrary Click here to view book |
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| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Thomas, Ann, |d 1951- | |
| 245 | 1 | 0 | |a 101 activities for delivering knock your socks off service |h [electronic resource] / |c Performance Research Associates ; Ann Thomas and Jill Applegate. |
| 246 | 3 | |a One hundred one activities for delivering knock your socks off service | |
| 260 | |a New York : |b American Management Association, |c c2009. | ||
| 300 | |a 1 online resource (xiv, 367 p.) : |b ill. | ||
| 500 | |a Description based on print version record. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a customer services. | |
| 650 | 0 | |a Customer relations |x management. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Applegate, Jill. | |
| 710 | 2 | |a Performance Research Associates. | |
| 776 | 0 | 8 | |i Print version: |a Thomas, Ann, 1951- |t 101 activities for delivering knock your socks off service. |d New York : American Management Association, c2009 |z 9780814414446 |z 0814414443 |w (DLC) 2008053482 |w (OCoLC)290435740 |
| 856 | 4 | 0 | |3 NetLibrary |u http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=274204 |
| 856 | 4 | 0 | |z Click here to view book |u http://public.eblib.com/EBLPublic/PublicView.do?ptiID=452590 |
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