Up your service! great ideas tools, tips and proven techniques to lift your service higher
by: Kaufman, Ron
Published: (2005)

The customer-centered enterprise how IBM and other world-class companies achieve extraordinary results by putting customers first
by: ThompsonlhHarvey
Published: (2000)

Managing customer service
by: HayeslhJenny

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Creating customer delight the how and why of CRM
by: Seth 1958-
Published: (2005)

Getting it right creating customer value for market
by: WeinzimerlhPhilip

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Customer care how to create an effective customer focus
by: Cook
Published: (2000)

Financial customer service a guide to making smarter business decisions
by: Schaeffer Jr. lhH.A

Sucessful global account management key strategies and tools for managing global customers
by: Wilson
Published: (2002)

Principles of customer relationship management
by: Baran 1945-
Published: (2008)

Customers.com how to create a profitable business strategy for the Internet and beyond
by: Seybold
Published: (1998)

Customer first a strategy quality service
by: Walker
Published: (1990)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Loyaty.Com customer relationship management in the new era of internet marketing
by: Newell lhFrederick

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2010)

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2007)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Gower handbook of customer service
Published: (1996)

Services marketing People,technology,strategy
by: Lovelock
Published: (2004)

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Consumers and services
by: Gabbott
Published: (1998)

Communicating with customers
by: Eunson, Baden
Published: (1995)

Services marketing management an international perspective
by: Kasper
Published: (1999)

Service marketing
by: Rust
Published: (1996)

Services marketing
by: KurtzlhDavid L.

Service Management and Marketing Principles : Competing in the Service Economy /
by: Kandampully, Jay, et al.
Published: (2024)

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

Develop your marketing skills
by: Gosnay, Ruth
Published: (2008)

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.