APA (7th ed.) Citation

Tschohl & Franzmeier. (1996). Achieving excellence through customer service (2nd ed.). Aduantage Quest Publications.

Chicago Style (17th ed.) Citation

Tschohl and Franzmeier. Achieving Excellence Through Customer Service. 2nd ed. Petaling Jaya: Aduantage Quest Publications, 1996.

MLA (9th ed.) Citation

Tschohl and Franzmeier. Achieving Excellence Through Customer Service. 2nd ed. Aduantage Quest Publications, 1996.

Warning: These citations may not always be 100% accurate.