APA (7th ed.) Citation

SilvermanlhLori L & Propst. Critical shift: The future of quality in organizational performance.

Chicago Style (17th ed.) Citation

SilvermanlhLori L and Propst. Critical Shift: The Future of Quality in Organizational Performance. WilwaukeelbASQ quality presslc1998.

MLA (9th ed.) Citation

SilvermanlhLori L and Propst. Critical Shift: The Future of Quality in Organizational Performance.

Warning: These citations may not always be 100% accurate.