A guide to computer user support for help desk & support specialists
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| Main Author: | |
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| Format: | Book |
| Language: | English |
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| Item Description: | Includes index |
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| Physical Description: | xxii, 674 p. ill. 24 cm. 2 CD-ROMs (4 3/4 in.) |
| ISBN: | 9780495806493 0495806498 |