A complete and balace service scorecard creating value through sustained performance improvement

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Bibliographic Details
Main Author: Tyagi, Rajesh K.
Other Authors: Gupta, Praveen
Format: Book
Language:English
Published: Upper Saddle River, NJ Pearson Education 2008
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Description
Physical Description:xxv, 293 p. ill. 24 cm.
Bibliography:Includes bibliographical references and index
ISBN:9780131986008
0131986007