A complete and balace service scorecard creating value through sustained performance improvement

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Bibliographic Details
Main Author:	Tyagi, Rajesh K.
Other Authors:	Gupta, Praveen
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ Pearson Education 2008
Subjects:	Service industries > Management Performance > Measurement customer services Total quality management
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008	120104\|2008 njua bi 000 0 eng d
020			\|a 9780131986008
020			\|a 0131986007
039		9	\|a 201201040935 \|b azraai \|y 201201040935 \|z azraai
090			\|a HD 9980.5 \|b .T93 2008
100	1		\|a Tyagi, Rajesh K.
245	1	2	\|a A complete and balace service scorecard \|b creating value through sustained performance improvement \|c Rajesh K. Tyagi, Praveen Gupta
260			\|a Upper Saddle River, NJ \|b Pearson Education \|c 2008
300			\|a xxv, 293 p. \|b ill. \|c 24 cm.
504			\|a Includes bibliographical references and index
592			\|a 000295/09 \|b 08/06/2010 \|c RM127.71 \|h Suara Alam
650		0	\|a Service industries \|x Management
650		0	\|a Performance \|x Measurement
650		0	\|a customer services
650		0	\|a Total quality management
700	1		\|a Gupta, Praveen
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