Services management an integrated approach
Published: (1998)

Standard in the services industry
by: Rothery
Published: (1997)

Interactive services marketing
by: Fisk, Raymond P.
Published: (2008)

The future of services management
Published: (1994)

Managing services Marketing, operations, and human resources
by: lh

Service management operations,strategy,and information technology
by: Fitzsimmons
Published: (2006)

Service managment for competitive advantage
by: Fitzsimmons lhJames A

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.

Supervision skills for the service industry how to do it
by: Tesone
Published: (2005)

Services marketing concepts, strategies & cases
by: Hoffman, K. Douglas, et al.
Published: (2017)

Quality and excellence in human services
by: DickenslhPaul

Business performance measurement unifying theory and integrating practice
Published: (2007)

Service quality in practice a handbook for practitioners
by: Murphy, John A. (John Augustine)
Published: (1993)

The workforce scorecard managing human capital to execute strategy
by: Huselid
Published: (2005)

Applying quality management in healthcare a process for improvement
Published: (2007)

The myths of Japanese quality
by: Eberts, Ray E.
Published: (1995)

Managing quality in the services sector
by: Asher, Mike
Published: (1996)

Total quality management three steps to continuous improvement
by: Tenner lhArthur R.
Published: (1992)

The Quality-empowered business creating a circle-4 quality system for success
by: Wilkins lhRobert

Gower handbook of customer service
Published: (1996)

Building a service culture
Published: (1999)

Implementing TQM competing in the nineties through total quality management
by: Jablonski
Published: (1992)

Quality and performance excellence Management,organization and strategy
by: Evans
Published: (2008)

100 methods for total quality management
by: Kanji, Gopal K.
Published: (2001)

Quality management introduction to total quality management for production, processing, and services
by: Geotsch
Published: (2006)

Quality management introduction to total quality management for production, processing, and services
by: Goetsch, David L., et al.
Published: (2003)

Quality management introduction to total quality management for production, processing, and services
by: Goetsch, David L., et al.
Published: (2000)

Putting total quality management to work what TQM means, how to use it, & how to sustain it over the long run
by: SashkinlhMarshall

Managing the four stages of TQM how to achieve world-class performance
by: Weaver lhCharles N.

Vision,values & courage leadership for quality management
by: Snyder lhNeil H.

Quality management: creating and sustaining organizational effectiveness/
by: Summers, Donna C.S
Published: (2009)

Total quality management and operational excellence text with cases
by: Oakland, John S.
Published: (2014)

Beyond TQM
by: FloodlhRobert L.

Total quality management text and cases
by: Janakiraman, B.
Published: (2009)

Toyota kata managing people for improvement, adaptiveness, and superior results
by: Rother, Mike
Published: (2010)

The quality toolkit a practical resourle for making TQM happen
by: Marsh
Published: (1999)