APA (7th ed.) Citation

Silvester, M. (2008). Living service: How to deliver the service of the future today. FT Prentice Hall.

Chicago Style (17th ed.) Citation

Silvester, Marc. Living Service: How to Deliver the Service of the Future Today. Harlow, England: FT Prentice Hall, 2008.

MLA (9th ed.) Citation

Silvester, Marc. Living Service: How to Deliver the Service of the Future Today. FT Prentice Hall, 2008.

Warning: These citations may not always be 100% accurate.