Living service how to deliver the service of the future today
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Harlow, England
FT Prentice Hall
2008
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| Subjects: | |
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| Physical Description: | xiv, 162 p. ill. 24 cm. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780273715351 |