Living service how to deliver the service of the future today
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Harlow, England
FT Prentice Hall
2008
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| Subjects: | |
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MARC
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| 001 | 45622 | ||
| 003 | MY-KLNDU | ||
| 005 | 20241219004654.0 | ||
| 008 | 120103|2008 enka bi 000 0 eng d | ||
| 020 | |a 9780273715351 | ||
| 039 | 9 | |y 201201031654 |z azraai | |
| 090 | |a HF 5415.5 |b .S55 2008 | ||
| 100 | 1 | |a Silvester, Marc | |
| 245 | 1 | 0 | |a Living service |b how to deliver the service of the future today |c Marc Silvester, Mohi Ahmed |
| 260 | |a Harlow, England |b FT Prentice Hall |c 2008 | ||
| 300 | |a xiv, 162 p. |b ill. |c 24 cm. | ||
| 504 | |a Includes bibliographical references and index | ||
| 592 | |a 000295/09 |b 08/06/2010 |c RM167.86 |h Suara Alam | ||
| 650 | 0 | |a customer services | |
| 650 | 0 | |a service industries | |
| 999 | |a vtls000046235 |c 45622 |d 45622 | ||