Cover Image

Living service how to deliver the service of the future today

Saved in:

Bibliographic Details
Main Author:	Silvester, Marc
Format:	Book
Language:	English
Published:	Harlow, England FT Prentice Hall 2008
Subjects:	customer services service industries
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Winning at service lessons from service leaders
by: Schmidt
Published: (2003)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker
Published: (1998)

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Service Management and Marketing Principles : Competing in the Service Economy /
by: Kandampully, Jay, et al.
Published: (2024)

Super service seven keys to delivering great customer even when you don't feel like it, even when they don't deserve it!
by: Gee
Published: (1999)

Gower handbook of customer service
Published: (1996)

Services marketing people, technology, strategy
by: Lovelock, Christopher H
Published: (2016)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Consumers and services
by: Gabbott
Published: (1998)

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Customer service skills and concepts for business
by: Lucas
Published: (1996)

Service marketing
by: Rust
Published: (1996)

Services marketing
by: KurtzlhDavid L.

Pelanggan adalah raja satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
by: Tschohl, John
Published: (1998)

Cases in marketing of services an international collection
by: Meidan, Arthur 1936-
Published: (1993)

The experience economy work is theatre & every business a stage
by: Pine
Published: (1999)

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.

Coaching knock your socks off servics
by: Zemke
Published: (1997)

Communicating with customers
by: Eunson, Baden
Published: (1995)

What customers value most
by: Brown lhStanley A

Tales of knock your socks of service inspiring stories of outstanding customer service
by: Anderson
Published: (1997)

Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

The future of services management
Published: (1994)

Super service Seven keys to delivering...they don't deserve it
by: GeelhJeff

Services marketing management an international perspective
by: Kasper
Published: (1999)

Using smart cards to gain market share
by: Haddad
Published: (2000)

Koleksi piagam pelanggan terbaik 1993
Published: (1993)

The real heroes of business An not a ceo among them
by: FrommlhBill

Interactive services marketing
by: Fisk, Raymond P.
Published: (2008)

Standard in the services industry
by: Rothery
Published: (1997)

Service management
Published: (1991)

Managing customer service
by: HayeslhJenny

Customer service on the Internet building relationship,increasing loyalty,and staying competitive
by: Sterne
Published: (1996)

The service economy a geographical approach
by: Illeris lhSven

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

The nordstrom way the inside story of America's # 1 customer service company
by: Spector
Published: (1999)

Service management strategy and leadership in service business
by: NormannlhRichard

Managing quality in the services sector
by: Asher, Mike
Published: (1996)

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

Service Asia how the tigers can keep their stripes
by: TocquerlhGerard A.