Melling, M., & Little, J. Building a successful customer-service culture: A guide for library and information managers.
Chicago Style (17th ed.) CitationMelling, Maxine, and Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers.
MLA (9th ed.) CitationMelling, Maxine, and Joyce Little. Building a Successful Customer-service Culture: A Guide for Library and Information Managers.
Warning: These citations may not always be 100% accurate.