Plenert,Gerhard. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them. McGraw Hill.
Chicago Style (17th ed.) CitationPlenert,Gerhard. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. New York: McGraw Hill, 2012.
MLA (9th ed.) CitationPlenert,Gerhard. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. McGraw Hill, 2012.
Warning: These citations may not always be 100% accurate.