Effective communication skills for doctors a practical guide to clear communication within a hospital environment
The book explores the different communication models that can be used within a healthcare setting and outlines how individuals can develop and improve their communication skills quickly and easily
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
London
BPP Learning Media
2011
|
| Series: | Progressing your medical career series
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
MARC
| LEADER | 00000nam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | 47740 | ||
| 003 | MY-KLNDU | ||
| 005 | 20241219005241.0 | ||
| 008 | 130208s2011 xxk bi 00 0 eng d | ||
| 020 | |a 9781445379562 (pbk.) | ||
| 020 | |a 1445379562 | ||
| 039 | 9 | |a 201311281717 |b zul |c 201304181036 |d rafizah |y 201302081145 |z hasniza | |
| 040 | |a UPNM | ||
| 060 | 1 | 0 | |a W 62 |b .P37 2011 |
| 090 | |a med W 62 |b .P37 2011 | ||
| 100 | 1 | |a Parrott, Teresa | |
| 245 | 1 | 0 | |a Effective communication skills for doctors |b a practical guide to clear communication within a hospital environment |c Teresa Parrott & Graham Crook |
| 260 | |a London |b BPP Learning Media |c 2011 | ||
| 300 | |a xiv, 302 p. |c 24 cm. | ||
| 490 | 1 | |a Progressing your medical career series | |
| 504 | |a Includes bibliographical references and index | ||
| 505 | |a Chapter 1. Introduction -- Why do doctors need to communicate better -- How the role of doctors is changing -- The changing NHS -- Changes in demographics -- Traditional communication skills training -- The patient-centred approach -- The new role of doctors -- A new philosophy -- Chapter 2. How doctors communicate -- Introduction -- Background -- How do medical students rate on communication skills -- What do patients want to talk to doctors about -- What do doctors want patients to talk about -- How much do patients want to be involved in decision-making -- What is good communication -- What is poor communication -- Outcome studies -- Patient satisfaction -- Patient compliance/concordance -- Health outcomes -- Medical failure -- Chapter 3. Communication theory -- The mechanics of communication -- Models of communication -- The semiotic tradition -- Phenomenology -- Cybernetics -- The sociopsychological tradition -- The sociocultural tradition -- The critical tradition -- The rhetorical tradition -- Verbal and nonverbal communication -- Communication skills training -- Efficacy of communication skills training -- How are skills learned -- Chapter 4. Communication skills -- Opening the session -- Gathering information and questioning -- Explanation and planning -- Closing the session -- Chapter 5. How to improve communication -- The patient-centred approach: a model for clinical interviewing -- The benefits of improved communication -- Empathy -- Rapport -- Relationship -- Emotional intelligence -- Chapter 6. Models of the medical interview -- The doctor, the patient and the context -- The medical model -- The biopsychosocial model -- The psychodynamic model -- The psychodynamics of the doctor-patient relationship -- The holistic model -- Chapter 7. Barriers to communication -- Racial and cultural differences -- The balance of power -- Attitudes -- Time constraints -- Chapter 8. Healing through relationship -- The value of the holistic approach -- How to hear what isn't said -- Therapeutic communication and intervention -- Being authentic in the moment -- Chapter 9. Life and death -- Introduction to breaking bad news -- How to break bad news -- Assessment of urgency -- Self-preparation -- Practical issues -- Determining what patients know already and how much information they want -- Determining whether to tell a patient alone or with relatives -- Giving the news -- Discussing the prognosis -- Allowing the patient to react -- Hope and support -- The dying patient -- Coping with dying and looking after yourself -- End-of-life care -- Chapter 10. Dealing with difficult situations -- Managing conflict in the team -- Handling difficult patients -- Demanding patients or relatives -- Managing aggression and violence -- Patients with mental health problems -- Complaints -- Chapter 11. New directions -- Looking after ourselves -- Support and supervision -- Reflection -- Chapter 12. Learning points. | ||
| 520 | |a The book explores the different communication models that can be used within a healthcare setting and outlines how individuals can develop and improve their communication skills quickly and easily | ||
| 592 | |a INN/7554 |b 09/04/2013 |c RM90.48 |h Innowawasan | ||
| 650 | 2 | |a Communication |x methods | |
| 650 | 2 | |a Physician-Patient Relations | |
| 650 | 2 | |a Interviews |x methods | |
| 650 | 2 | |a Medical History Taking | |
| 700 | 1 | |a Crook, Graham | |
| 830 | 0 | |a Progressing your medical career series | |
| 999 | |a vtls000048317 |c 47740 |d 47740 | ||