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Effective communication skills for doctors a practical guide to clear communication within a hospital environment

The book explores the different communication models that can be used within a healthcare setting and outlines how individuals can develop and improve their communication skills quickly and easily

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Bibliographic Details
Main Author: Parrott, Teresa
Other Authors: Crook, Graham
Format: Book
Language:English
Published: London BPP Learning Media 2011
Series:Progressing your medical career series
Subjects:
Communication > methods
Physician-Patient Relations
Interviews > methods
Medical History Taking
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Table of Contents:
  • Chapter 1. Introduction
  • Why do doctors need to communicate better
  • How the role of doctors is changing
  • The changing NHS
  • Changes in demographics
  • Traditional communication skills training
  • The patient-centred approach
  • The new role of doctors
  • A new philosophy
  • Chapter 2. How doctors communicate
  • Introduction
  • Background
  • How do medical students rate on communication skills
  • What do patients want to talk to doctors about
  • What do doctors want patients to talk about
  • How much do patients want to be involved in decision-making
  • What is good communication
  • What is poor communication
  • Outcome studies
  • Patient satisfaction
  • Patient compliance/concordance
  • Health outcomes
  • Medical failure
  • Chapter 3. Communication theory
  • The mechanics of communication
  • Models of communication
  • The semiotic tradition
  • Phenomenology
  • Cybernetics
  • The sociopsychological tradition
  • The sociocultural tradition
  • The critical tradition
  • The rhetorical tradition
  • Verbal and nonverbal communication
  • Communication skills training
  • Efficacy of communication skills training
  • How are skills learned
  • Chapter 4. Communication skills
  • Opening the session
  • Gathering information and questioning
  • Explanation and planning
  • Closing the session
  • Chapter 5. How to improve communication
  • The patient-centred approach: a model for clinical interviewing
  • The benefits of improved communication
  • Empathy
  • Rapport
  • Relationship
  • Emotional intelligence
  • Chapter 6. Models of the medical interview
  • The doctor, the patient and the context
  • The medical model
  • The biopsychosocial model
  • The psychodynamic model
  • The psychodynamics of the doctor-patient relationship
  • The holistic model
  • Chapter 7. Barriers to communication
  • Racial and cultural differences
  • The balance of power
  • Attitudes
  • Time constraints
  • Chapter 8. Healing through relationship
  • The value of the holistic approach
  • How to hear what isn't said
  • Therapeutic communication and intervention
  • Being authentic in the moment
  • Chapter 9. Life and death
  • Introduction to breaking bad news
  • How to break bad news
  • Assessment of urgency
  • Self-preparation
  • Practical issues
  • Determining what patients know already and how much information they want
  • Determining whether to tell a patient alone or with relatives
  • Giving the news
  • Discussing the prognosis
  • Allowing the patient to react
  • Hope and support
  • The dying patient
  • Coping with dying and looking after yourself
  • End-of-life care
  • Chapter 10. Dealing with difficult situations
  • Managing conflict in the team
  • Handling difficult patients
  • Demanding patients or relatives
  • Managing aggression and violence
  • Patients with mental health problems
  • Complaints
  • Chapter 11. New directions
  • Looking after ourselves
  • Support and supervision
  • Reflection
  • Chapter 12. Learning points.

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