APA (7th ed.) Citation

UrylhWilliam. Getting past no: Negotiating with difficult people.

Chicago Style (17th ed.) Citation

UrylhWilliam. Getting Past No: Negotiating with Difficult People. New ZealandlbRandom Century N.Zealand Limitedlc1991.

MLA (9th ed.) Citation

UrylhWilliam. Getting Past No: Negotiating with Difficult People.

Warning: These citations may not always be 100% accurate.