Management an approach to customer expectations
A survey of the principles and practices of management as they are being applied in the United States and around the world. It features the effort by managers and organizations to meet or exceed customers' needs and the need organizations and their people have to be guided by effective leadersh...
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| Main Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
Australia
South-Western/Cengage Learning
2013
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| Edition: | Tenth international edition. |
| Subjects: | |
| Tags: |
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| Summary: | A survey of the principles and practices of management as they are being applied in the United States and around the world. It features the effort by managers and organizations to meet or exceed customers' needs and the need organizations and their people have to be guided by effective leadership. |
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| Physical Description: | xxiii, 717 pages illustrations 26 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780538480550 (hardback) 0538480556 (hardback) |