Mastering civility a manifesto for the workplace
From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility
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| Format: | Book |
| Language: | English |
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New York, NY
Grand Central Publishing
2016
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Table of Contents:
- Part I: The stakes: the high costs of incivility and the potential gains of civility. Clueless ; Sidelined ; Civility buys everything ; The incivility bug
- Part II: Civility checkup: how are you doing and how you can improve. Are you civil? ; The fundamentals ; Judge not ; Give more ; Practice E-civility
- Part III: Lift your organization: cycle to civility. Recruit ; Coach ; Score ; Practice
- Part IV: Lift yourself: handling incivility if you're the target. Your antidote to incivility ; Conclusion
- Tools: additional actions to become your best, most civil self
- Actions and impact for your group and organization