Dillman, D. A., Smyth, J. D., & Christian, L. M. (2014). Internet, mail, and mixed-mode surveys: The tailored design method (Fourth edition.). Wiley & Sons.
Chicago Style (17th ed.) CitationDillman, Don A., Jolene D. Smyth, and Leah Melani Christian. Internet, Mail, and Mixed-mode Surveys: The Tailored Design Method. Fourth edition. Hoboken, NJ: Wiley & Sons, 2014.
MLA (9th ed.) CitationDillman, Don A., et al. Internet, Mail, and Mixed-mode Surveys: The Tailored Design Method. Fourth edition. Wiley & Sons, 2014.
Warning: These citations may not always be 100% accurate.