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CompTIA A+ guide to IT technical support

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare y...

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Bibliographic Details
Main Authors: Andrews, Jean 1946- (Author), Dark, Joy (Author), West, Jill (Author)
Format: Book
Language:English
Published: Boston Cengage Learning [2017]
Edition:Ninth edition
Series:CompTIA A+
Subjects:
Electronic data processing personnel > Certification
Microcomputers > Maintenance and repair > Examinations > Study guides
Computer software > Examinations > Study guides
Computer technicians > Certification > Study guides
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Table of Contents:
  • First Look at Computer Parts and Tools
  • Working Inside Desktop Computers and Laptops
  • All About Motherboards
  • Supporting Processors and Upgrading Memory
  • Supporting the Power System and Troubleshooting Computers
  • Supporting Hard Drives and Other Storage Devices
  • Survey of Windows Features and Support Tools
  • Installing Windows
  • Supporting I/O Devices
  • Maintaining Windows
  • Optimizing Windows
  • Supporting Customers and Troubleshooting Windows
  • Troubleshooting Windows Startup
  • Setting Up and Troubleshooting Network Wiring
  • Supporting Network Hardware
  • Supporting Mobile Operating Systems
  • What Are We Up Against?
  • Security Strategies
  • Supporting Printers and Customizing a System
  • Virtualization, Linux, and Mac OS X

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