APA (7th ed.) Citation

Spector & Mccarthy. (1999). The nordstrom way: The inside story of America's # 1 customer service company (2nd ed.). John Wiley & Sons.

Chicago Style (17th ed.) Citation

Spector and Mccarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. New York: John Wiley & Sons, 1999.

MLA (9th ed.) Citation

Spector and Mccarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. 2nd ed. John Wiley & Sons, 1999.

Warning: These citations may not always be 100% accurate.