Financial customer service a guide to making smarter business decisions
by: Schaeffer Jr. lhH.A

Customer first a strategy quality service
by: Walker
Published: (1990)

Getting it right creating customer value for market
by: WeinzimerlhPhilip

Creating customer delight the how and why of CRM
by: Seth 1958-
Published: (2005)

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Super service Seven keys to delivering...they don't deserve it
by: GeelhJeff

Building a service culture
Published: (1999)

Implementing CRM from technology to knowledge
by: Finnegan
Published: (2007)

101 activities for delivering knock your socks off service
by: Thomas, Ann, 1951-
Published: (2009)

Communicating with customers
by: Eunson, Baden
Published: (1995)

Principles of customer relationship management
by: Baran 1945-
Published: (2008)

Up your service! great ideas tools, tips and proven techniques to lift your service higher
by: Kaufman, Ron
Published: (2005)

Striking it rich.com profiles of 23 incredibly successsful websites you've probably never heard of
by: EastonlhJaclyn

Sucessful global account management key strategies and tools for managing global customers
by: Wilson
Published: (2002)

Beyond buzz the next generation of world-of-mouth marketing
by: Kelly
Published: (2007)

Beyond buzz the next generation of word-of-mouth marketing /
by: Kelly, Lois 1955-
Published: (2007)

Services marketing People,technology,strategy
by: Lovelock
Published: (2004)

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2010)

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2007)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

It's all about customers the perfect way to grow your business through marketing,sales and service
by: RobinsonlhJohn Frazer

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Strategic marketing communications New ways to build and integrate communications
by: SmithlhP. R.

All customers are irrational understanding what they think, what they feel, and what keeps them coming back /
by: Cusick, William J.
Published: (2009)

Achieving excellence through customer service
by: Tschohl
Published: (1996)

Loyalty.com Customer relationship management in the new era of internet marketing
by: NewelllhFrederick

Master data management and customer data integration for a global enterprise
by: Berson
Published: (2007)

Gower handbook of customer service
Published: (1996)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Guerrilla Marketing easy and inexpensive strategies for making big profits from your small business
by: Levinson
Published: (2007)

Internet marketing strategy, implementation, and practice
by: lh

What customers value most
by: Brown lhStanley A

Customer service on the Internet building relationship,increasing loyalty,and staying competitive
by: Sterne
Published: (1996)

Wireless rules new marketing strategies for customer relationship management anytime, anywhere
by: Newell lhFrederick

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

Make your web site work for you how to convert your online content into profit
by: Cannon
Published: (2000)