APA (7th ed.) Citation

Tourniaire & Farrell. (1997). The art software support: Design and operation of support centers and help deks. Prentice Hall.

Chicago Style (17th ed.) Citation

Tourniaire and Farrell. The Art Software Support: Design and Operation of Support Centers and Help Deks. New Jersey: Prentice Hall, 1997.

MLA (9th ed.) Citation

Tourniaire and Farrell. The Art Software Support: Design and Operation of Support Centers and Help Deks. Prentice Hall, 1997.

Warning: These citations may not always be 100% accurate.