The art software support design and operation of support centers and help deks
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| Format: | Book |
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New Jersey
Prentice Hall
1997
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| 039 | 9 | |y 200910081433 |z VLOAD | |
| 090 | 0 | 0 | |a QA 76.76.S66 |b T68 1997 |
| 100 | 1 | 0 | |a Tourniaire |h Francoise |
| 245 | 1 | 4 | |a The art software support |b design and operation of support centers and help deks |c by Francoise Tourniaire and Richard Farrell |
| 260 | 0 | 0 | |a New Jersey |b Prentice Hall |c 1997 |
| 300 | |a xii,336p. |b ill. |c 25cm | ||
| 500 | 0 | 0 | |a Includes bibliographical references and index |
| 650 | 0 | 0 | |a Computer software industry |x Customer services |
| 650 | 0 | 0 | |a Software support |
| 700 | 1 | 1 | |a Farrell |h Richard |
| 999 | |a vtls000006467 |c 6513 |d 6513 | ||