The agenda what every business must do to dominate the decade
Introduces nine principles designed to take the re-tooled business to Phase II--continued growth and excellence.
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| Format: | Book |
| Language: | English |
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New York
Crown Business
[2001]
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Table of Contents:
- Get serious about business again : welcome to the customer economy
- Run your business for your customers : become ETDBW
- Give your customers what they really want : deliver MVA
- Put processes first : make high performance possible
- Create order where chaos reigns : systematize creativity
- Measure like you mean it : make measuring part of managing, not accounting
- Manage without structure : profit from the power ambiguity
- Focus on the final customer : turn distyribution chains into distribution communities
- Knock down your outer walls : collaborate wherever you can
- Extend your enterprise : integrate virtually, not vertically
- Make it happen : turn the agenda into action
- Prepare for a future you cannot predict : institutionalize a capacity for change