APA (7th ed.) Citation

Maitland. (1997). Make that call!: Winning tactics for 101 difficult telephone conversations. Kogan page.

Chicago Style (17th ed.) Citation

Maitland. Make That Call!: Winning Tactics for 101 Difficult Telephone Conversations. London: Kogan page, 1997.

MLA (9th ed.) Citation

Maitland. Make That Call!: Winning Tactics for 101 Difficult Telephone Conversations. Kogan page, 1997.

Warning: These citations may not always be 100% accurate.