Essentials of CRM a guide to customer relationship management
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| Format: | Book |
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New York lbJohn Wiley & Sons Inc. lc2002
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| 090 | 0 | 0 | |a HF 5415.5. |b B454 2002 |
| 100 | 1 | 0 | |a Bergeron lhBryan P. |
| 245 | 1 | 0 | |a Essentials of CRM |b a guide to customer relationship management |c Bryan P. Bergeron |
| 260 | 0 | 0 | |a New York lbJohn Wiley & Sons Inc. lc2002 |
| 300 | |a xiii,220p. |c 22.5cm | ||
| 500 | 0 | 0 | |a Includes index |
| 650 | 0 | 0 | |a Customer relations |x management |
| 999 | |a vtls000008144 |c 7548 |d 7548 | ||