Selling the invisible a field guide to modern marketing
by: BeckwithlhHarry

Service quality in practice a handbook for practitioners
by: Murphy, John A. (John Augustine)
Published: (1993)

Service management
Published: (1991)

Service management strategy and leadership in service business
by: NormannlhRichard

Services management an integrated approach
Published: (2013)

Services management an integrated approach
Published: (1998)

The future of services management
Published: (1994)

Managing services Marketing, operations, and human resources
by: lh

Service management operations,strategy,and information technology
by: Fitzsimmons
Published: (2006)

Interactive services marketing
by: Fisk, Raymond P.
Published: (2008)

Standard in the services industry
by: Rothery
Published: (1997)

Service managment for competitive advantage
by: Fitzsimmons lhJames A

Plant and service tours in operations management
by: SchmennerlhRoger W.

Plant and service tours in operations management
by: Schmener lhRoger W

A complete and balace service scorecard creating value through sustained performance improvement
by: Tyagi, Rajesh K.
Published: (2008)

Staff and service management
by: D'Cruz, E. M.
Published: (2006)

Quality and excellence in human services
by: DickenslhPaul

Services marketing management an international perspective
by: Kasper
Published: (1999)

Living service how to deliver the service of the future today
by: Silvester, Marc
Published: (2008)

Service science,management and engineering theory and applications
by: Xiong, Gang
Published: (2012)

Service science,management and engineering theory and applications
by: Xiong, Gang
Published: (2012)

Principles of quality costs principles,implementation,and use
by: Campanella lhJack
Published: (1995)

Service marketing
by: Rust
Published: (1996)

Applying quality management in healthcare a process for improvement
Published: (2007)

Guidelines on occupational safety and health in service sector
Published: (2005)

Services marketing concepts, strategies & cases
by: Hoffman, K. Douglas, et al.
Published: (2017)

Services marketing An Asia-Pacific and Australia perspective
by: Lovelock
Published: (2004)

Gemba kaizen a commonsense low-cost approach to management
by: Imai, Masaaki
Published: (2001)

Gemba kaizen a commonsense low-cost approach to management
by: Imai, Masaaki
Published: (1997)

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.

The myths of Japanese quality
by: Eberts, Ray E.
Published: (1995)

Managing service in food and beverage operations
Published: (2021)

Integrating productivity and quality management
by: Edosomwan
Published: (1995)

Quality management theory and application
by: Mauch, Peter D.
Published: (2010)

Supervision skills for the service industry how to do it
by: Tesone
Published: (2005)

Annual Report (Ombudsman for Financial Services)