Financial customer service a guide to making smarter business decisions
by: Schaeffer Jr. lhH.A

Customer first a strategy quality service
by: Walker
Published: (1990)

Creating customer delight the how and why of CRM
by: Seth 1958-
Published: (2005)

What customers really want how to bridge the gap between what your organization offers and what yours client crav
by: McKain
Published: (2005)

Principles of customer relationship management
by: Baran 1945-
Published: (2008)

Super service Seven keys to delivering...they don't deserve it
by: GeelhJeff

Building a service culture
Published: (1999)

Implementing CRM from technology to knowledge
by: Finnegan
Published: (2007)

101 activities for delivering knock your socks off service
by: Thomas, Ann, 1951-
Published: (2009)

Up your service! great ideas tools, tips and proven techniques to lift your service higher
by: Kaufman, Ron
Published: (2005)

Online customer care applying today's technology to achieve world-class customer interaction
by: Cusack

Sucessful global account management key strategies and tools for managing global customers
by: Wilson
Published: (2002)

Human sigma managing the employee-customer encounter
by: Fleming
Published: (2007)

Communicating with customers
by: Eunson, Baden
Published: (1995)

Loyaty.Com customer relationship management in the new era of internet marketing
by: Newell lhFrederick

Achieving excellence through customer service
by: Tschohl
Published: (1996)

It's all about customers the perfect way to grow your business through marketing,sales and service
by: RobinsonlhJohn Frazer

Gower handbook of customer service
Published: (1996)

All customers are irrational understanding what they think, what they feel, and what keeps them coming back /
by: Cusick, William J.
Published: (2009)

Customer service Career success through customer satisfaction
by: TimmlhPaul R

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits
by: Goodman, John A., et al.
Published: (2019)

Strategic customer care an evolutionary approach to increasing customer value and profitability
by: BrownlhStanley A.
Published: (1999)

What customers value most
by: Brown lhStanley A

Master data management and customer data integration for a global enterprise
by: Berson
Published: (2007)

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2010)

Supply chain management strategy, planning, and operation
by: Chopra, Sunil 1960-
Published: (2007)

Services marketing People,technology,strategy
by: Lovelock
Published: (2004)

The customer is CEO how to measure what your customers want -and make sure they get it
by: Massnick
Published: (1997)

Services marketing integrating customer focus across the firm
by: Zeithaml lhValarie A.

Online marketing a customer-led approach
by: Gay
Published: (2007)

Up close and personal ? customer relationship marketing@work
by: Gamble
Published: (1999)

Turning lost customer into gold ... and the art of achieving zero defections
by: CannielhJoan Koob

Wireless rules new marketing strategies for customer relationship management anytime, anywhere
by: Newell lhFrederick

301 great customer service ideas from America's most innovative small companies
Published: (1997)

Cloose to the customer 25 management tips from the other side of the counter
by: DonnellylhJames H.

Training libraries staff and volunteers to provide extraordinary customer service
by: Todaro, Julie Beth
Published: (2006)